Refund policy

Welcome to 2D Repaint Figures! We strive to provide high-quality repainted anime figures and excellent customer service. Below is our refund policy to ensure clarity and transparency regarding refunds, returns, and exchanges.

Returns

Return Policy

You may return the item within 2 days of receipt.

Eligibility

Items must be unused, in the same condition as received, and in the original packaging.
Custom or personalized items cannot be returned.

Return Authorization

All returns must be authorized by our customer service team before being sent back.
Unauthorized returns will not be accepted.

Restocking Fee

A 35% restocking fee will be applied to all returns.

Cancellations

Cooling Off Period

We offer a 24-hour cooling-off period after an order has been placed. During this time, you may cancel your order for a full refund.

Requesting a Cancellation

If you wish to cancel your order within the 24-hour cooling-off period, please contact us immediately at info@2dfigurepainting.com or directly via the website.

Refunds

Requesting a Refund

To initiate a refund, please contact us at info@2dfigurepainting.com with your order details and the reason for the return.
Upon approval, we will provide you with instructions on how to return the item.

Processing Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5-7 business days and automatically applied to your original method of payment, minus the 15% restocking fee.
Items returned without prior authorization will not be accepted and will not be refunded.

Return Shipping

Customer Responsibility

Customers are responsible for paying return shipping costs.
Shipping costs are non-refundable.

Address for Returns

We will provide the return address when your return or exchange request is approved.

Damaged or Defective Items

Reporting

If your item arrives damaged or defective, please contact us immediately at info@2dfigurepainting.com with your order details and photos of the damage.

Resolution

We will arrange for a replacement once the damaged figure has been returned at no additional cost to you.
We reserve the right to refuse a replacement if the damage is found to be caused by the customer.

Deposit Payments

Non-Refundable

Please note that deposit payments are non-refundable. Please review the product images closely before placing an order.

Address Accuracy

Please ensure that all shipping information is correct at the time of purchase. 2DRepaint Figures is not responsible for orders shipped to incorrect addresses provided by the customer. If you realize there is an error in your shipping address, please get in touch with us immediately at info@2dfigurepainting.com.

Customer Support

For any questions or concerns about your order, feel free to reach out to our customer support team at info@2dfigurepainting.com. We are here to help ensure you have a smooth and satisfactory experience with 2D Repaint Figures.

Thank you for shopping with us and supporting our passion for bringing Dragon Ball figures to life with unique repainted designs!

These additions and clarifications will help protect the store from potential abuses and ensure that the return and refund process is fair and transparent for both parties.

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2nd order - As perfect as the 1st!

I’ve just received my second order from 2DF, after first dealing with the company back in August last year. The quality and service have remained at the same exceptionally high level that everyone praises in their reviews. I can highly recommend this repainting service.

Boa Hancock figure

My Boa Hancock figure turned out incredible. The colours are vibrant, clean, and really make the figure stand out. You can tell a lot of care and skill went into the repaint. Thank you TOM

Amazing Gohan Figure Repaint by 2df painting

I recently had my Gohan figure repainted by 2DF Painting and I’m seriously impressed with the result. The new cell shading looks amazing and makes the figure look like it came straight out of the anime. The attention to detail and paint quality exceeded my expectations.

On top of that, the service was great from start to finish. Communication was quick, friendly, and very responsive throughout the whole process. Highly recommend 2DF Painting if you want to bring your figures to the next level.

Kid Buu Perfection – A Masterpiece of Color and Shading

I have to give a huge shoutout to the Kid Buu figure, this one is just as impressive in its own way. The craftsmanship is outstanding, but what really makes it stand out is the color and finish. The pink tone is absolutely perfect. It’s not washed out or overly bright like you sometimes see, it hits that exact balance from the anime, making the figure feel incredibly authentic. It immediately catches the eye without feeling exaggerated.
And the cell shading… just wow. The shadows are executed beautifully. It gives that dynamic, “alive” look, like Kid Buu just stepped out of a scene. This level of shading is something a lot of figures try to achieve, but very few actually nail, and this one absolutely does.
Once again, Tom’s work speaks for itself. The consistency in quality, attention to detail, and artistic precision is just top-tier. These aren’t just figures, they’re display pieces that genuinely elevate a collection.

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